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Frequently Asked Questions
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Shipping and Deliveries
From where does Ace Mart ship its orders?
Most stock orders ship from our main distribution center in San Antonio, Texas. However, orders may also be shipped from our other warehouses and distribution centers in Texas or directly from the manufacturer (special order products).
How are shipping rates calculated?
Rates for Parcel Carriers are calculated automatically based on current rates, factoring in the weight, dimensions, number of boxes to be shipped, and distance. Rates for common carrier (truck freight) shipments are more complex, involving the weight and size of the items, the number of pallets needed, the freight classification of the shipment, as well as distance to be traveled. If your order requires a common carrier freight quote, we will generally have this available to you within a few hours.
What does the standard shipping cost include?
The shipping cost covers shipment from our loading dock to your desired shipping address, insured up to $100. Parcel Carrier shipments are delivered to either the front door or reception desk, if available. Large shipments shipped via common carrier (truck freight) will deliver to your loading dock and require a signature by your receiving personnel. If a loading dock is not available at your address, the delivery will be made curbside, meaning the driver is only responsible for getting the merchandise to the end of the driveway at your location, leaving you ultimately responsible for unloading, unpacking, and bringing your order indoors. Please note that the shipping cost does not include a liftgate to lower items from the back of the truck to the ground. If you do not have a loading dock, we highly recommend purchasing additional liftgate service, especially for heavy and/or bulky items.
Will you ship C.O.D.?
We do not ship orders C.O.D. (Cash On Delivery). All orders must be paid in full prior to shipment.
What is your minimum shipping cost on small orders?
Our minimum small order shipping cost is $6.95. For orders that calculate a shipping cost above $6.95, you pay only the actual shipping amount, no handling fees or carton charges.
Why do I get the message "Shipping Quote Pending" at checkout?
This message will appear if you have an item in your cart that does not qualify for Free Shipping (such as a Furniture item), an order shipping outside of the United States, or if network problems prevent a successful connection to the server used to calculate shipping costs. Please continue to finalize your order, and we will contact you via email within one business day with the total shipping cost for your approval before your order ships. You will not be billed for any amount until we have received your approval.
What does the standard shipping cost NOT include?
The following services are not included in the standard shipping price but are available at additional cost:
- Liftgate delivery (For large or heavy freight shipments delivering to addresses without loading docks, a truck with a liftgate is used to lower the pallet of merchandise to ground level)
- Inside delivery (Shipment will be brought inside and set in place, in its original packing materials if possible)
- Set-up & assembly (Ace Mart Team delivery only--Equipment will be delivered inside, assembled, and set in place)
- Call notification (Delivery driver will attempt to contact you by phone with his estimated delivery time)
- Date specific delivery (Delivery will be made on a date you specify; however, specific delivery time is not available)
- Rush shipment (By default, all orders will receive either the standard ground, Free Shipping, or special order shipping method, whichever is applicable.)
Please contact Customer Service prior to ordering if you will require any of these additional services.
What orders qualify for Free Shipping?
Orders over $400 (not including taxes, fees, and non-qualifying items) shipping to addresses within the continental United States are shipped at our cost using standard ground shipping methods. Please read the terms of our free shipping policy in our policies page for more information.
Why don't certain items, such as booths or kitchen sinks qualify for Free Shipping?
Because shipping charges are based on both the dimensions of the box being shipped and the weight, the large cartons most of these items are packed in are extremely expensive to ship, relative to the price of the item itself. In addition, the shipping price per piece can vary significantly when purchasing a few units versus purchasing several dozen, which we quote on an individual order basis to give you the best shipping cost possible. We take this extra step because of our desire to offer you the best selection of quality restaurant equipment and supplies at an affordable shipping cost.
Why does a certain product qualify for Free Shipping, but a similar one does not?
We may stock certain products in our warehouses and ship nearly identical products directly from the manufacturer, thereby resulting in two similar items having different shipping options and prices. For instance, a manufacturer may offer to ship an item from their factory directly to our customer and prepay the freight, which we will in turn pass to the customer in the form of Free Shipping. On the other hand, we may purchase a large truckload order of a SIMILAR item from that manufacturer to stock our warehouses, which results in a huge cost savings for us through purchasing in bulk. Again, we will pass this savings to the customer through lower prices, but since the merchandise will be shipping from our warehouses, it is necessary for us to charge the actual shipping cost for an order.
What orders do NOT qualify for Free Shipping?
The following do not qualify for our Free Shipping offer:
- Orders less than $400
- Items that are specifically excluded from this promotion, such as most furniture items, worktables, butcher blocks, etc.
- Special order items not available on our website
- All orders with expedited shipping (Next Day Air, 2nd Day Air, 3rd Day, Express shipments, etc.)
- Orders shipping to addresses outside of the continental United States.
How much does shipping outside of the United States cost?
International shipping rates are determined by a variety of factors, including but not limited to: weight, dimensions, number of boxes, destination, fees and tariffs, and desired transit time. Contact Customer Service for assistance in determining the best shipping method to your destination.
What shipping methods does Ace Mart use?
Most parcels and items under 100 lbs. are shipped via Parcel Carrier. Larger orders can be shipped by freight line, air cargo, and other select methods. We can also ship to a freight forwarder located in the United States from whom you can arrange shipment to your destination. Contact Customer Service for assistance in determining the best shipping method for you.
When can I expect my order to arrive?
All shipments travel during normal business days, which do not include weekends, holidays, and other official days of rest. To estimate when your order will arrive, please use the chart below. This chart is provided for reference only and is not always reflective of true time frames. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order.
|Ship Method||Order Processing Time*||+ Transit Time||= Total Delivery Time|
|Next Day Air||1 business day||1 business day||2 business days from order date|
|2nd Day Air||1 business day||2 business days||3 business days from order date|
|3rd Day Ground||1 business day||3 business days||4 business days from order date|
|Standard Ground||1 business day||1-8 business days||2-9 business days from order date|
|Free Shipping||1 business day||1-8 business days||3-10 business days from order date|
|All Special Orders||2-6 weeks||1-8 business days||3-8 weeks from order date|
Next Day Air
+ 1 business day processing time
+ 1 business day transit time
= 2 business days for delivery from order date
2nd Day Air
+ 1 business day processing time
+ 2 business days transit time
= 3 business days for delivery from order date
3rd Day Air
+ 1 business day processing time
+ 3 business days transit time
= 4 business days for delivery from order date
+ 1 business day processing time
+ 1-8 business days transit time
= 2-9 business days for delivery from order date
+ 1 business day processing time
+ 1-8 business days transit time
= 3-10 business days for delivery from order date
All Special Orders
+ 2-6 Weeks processing time
+ 1-8 business days transit time
= 3-8 weeks for delivery from order date
*Orders placed online and via phone are received into our system for initial processing the next business day.
Please note that international shipping times may vary. Contact Customer Service for assistance.
My order qualifies for Free Shipping but I need it faster. How can I do this?
Orders that qualify for Free Shipping that are shipped via Parcel Carrier will have the option for expedited shipping available at checkout. However, this calculation is not possible for certain large or heavy items that must be shipped via common carrier (truck freight). In this case, contact Customer Service for assistance in providing you with a quote for an expedited freight shipment.
I can't find a product on the Ace Mart site. How do I know if Ace Mart stocks it?
Our online inventory is constantly growing, so if you can't find an item using our powerful search engine located at the top of every page, contact Customer Service for assistance. We may stock the item and not have it available online just yet, or we may even be able to special order it for you.
I saw an item in an Ace Mart store, so why is it not online?
Some items are stocked only in select locations and may not be available online, while some items of a flammable or otherwise hazardous nature are prohibited from shipping using normal shipping methods. In addition, it is possible that the item may not yet have been added to our website. Contact Customer Service or visit a store location near you for further assistance.
What does the product description include?
The product description includes information about the uses of the product, as well as important features of the product.
What are product specifications?
Product specifications include all of the available technical data about the product, as well as available safety and approval listings. Electrical requirements, gas requirements, heat output, temperature ranges, dimensions, construction materials, and color are just a few of the many types of specifications that may be listed.
What is the "Manufacturer Spec Sheet"?
Also known as a "cut sheet", this is a page published by the manufacturer featuring a range of specific technical information and general use information about the product.
What does "Add to Wishlist" mean?
The Wishlist feature is only available to those who have created an account. This feature allows you to save items for future purchase so you won't waste time searching for them later. You can add or remove items from your Wishlist anytime you are logged into your account.
Why should I create an account?
Creating an account on acemart.com will give you access to a number of features designed to make your shopping experience faster and easier. With an account, you will be able to store multiple shipping and billing addresses, create shopping lists, create a wishlist of products, track the status of your orders, order items directly by SKU, access all of the reviews you have written, and see all the tags you have added. To learn more about account features, click here. To sign up for an account, you can visit our account sign up page.
Can I charge orders using my account?
How do I update the information in my account?
To update the information in your account you must first sign in. You can do so here. Once signed in, click the profile tab in the menu in the account dashboard. Here you will be able to update your account information by filling out the appropriate fields. Make sure to save changes before exiting. To learn more about updating your account information visit our account features page.
I forgot my login/password. How do I retrieve it?
On the account login page click the “Forgot Your Password?” link. You will be asked to enter the email address associated with your account. Once submitted, an email will automatically be sent with instructions on how to reset your password.
How do I know which item is the best for my needs?
We are currently working on several buying guides covering subjects from choosing the right dishwasher to the different types of stainless steel. This area of the site will be made available soon to browse, but please contact Customer Service with any of your current questions.
I'm opening a new restaurant but I don't know what I need.
Opening a restaurant can be a huge, but enjoyable undertaking. We are producing some basic planning guides for typical smallwares, furniture, and equipment needs. This will be available soon in a new area of the site. Until then, please contact Customer Service for assistance.
Which equipment and smallwares items would you recommend for use in the home?
The vast majority of equipment and smallwares on our website is designed specifically for restaurant operators in commercial foodservice environments. If you plan to use equipment items in the home, please note that they are usually designed for simplicity, power, and ergonomics, not style or low noise. Also, please be aware that although we do offer most of our items for sale to the general public, there are some items, such as gas cooking equipment, that we do not sell for residential applications and will ship only to commercial addresses. Please read more about restrictions on gas equipment on our products help page for more details, or contact Customer Service for assistance.
Returns and Exchanges
What is Ace Mart's return policy?
We accept returns on most items in new and unused condition within 30 days of shipment. A Return Authorization (RA) must be requested prior to returning any merchandise. A 20% restocking fee will be applied and deducted from the refund amount for opened items, special orders, or items received without an RA. Shipping charges are non-refundable. For more about Returns, please read our Return Policy.
I ordered the wrong item. How do I exchange it?
Contact Customer Service to receive an RA (Return Authorization) number. Once the item is received, we will process your new order, apply any necessary credits or charges, and ship the exchanged item. Note that certain custom or special order items cannot be returned. Please read our policies page for more information.
My equipment is malfunctioning. How do I return it?
We cannot accept returns or exchanges for items that have been used. We will work diligently with a service agency to coordinate a service call in order to diagnose and repair the item as quickly as possible, under the terms of the product warranty.
How do I cancel my order?
Orders that have not shipped can be cancelled by contacting Customer Service by phone or email as soon as possible. If your order has already shipped and you still wish to cancel it, you will be responsible for all round trip shipping charges. Simply refuse the item when it arrives or send it back at your cost, and we will credit you for the order, less applicable shipping charges, once it has arrived and been processed. You can read more about cancelling an order in our policies page.
I just placed an order but I need to change it. How do I do this?
Please have your order number and the specific item number(s) ready and contact Customer Service immediately to explain which items you would like to add or remove. Your credit card charge will be adjusted once the order ships.
How soon will I receive a refund for the item I returned?
Refunds by credit card can take up to 14 days from our receipt of your returned merchandise before the refund is actually credited to your account by your financial institution. Refunds by check generally take about 1 to 2 weeks to arrive in the mail. Please read our Return Policy for more information.
Will I have to pay any return fees?
A 20% restocking fee will be applied to all returns received without an RA (Return Authorization) number. Additional fees may apply for orders returned with opened, damaged, or missing boxes, missing parts or instruction manuals, and other factors that prevent this item from being sold again as "new". Special order items are subject to a 20% restocking fee or the manufacturer's actual restocking fee, whichever is higher.
What should I do if the package has obvious signs of shipping damage when it shows up?
Be sure to note any damage or suspect areas of the package(s) with the delivery person prior to accepting it. Contact Customer Service immediately if you are unsure of whether to accept a shipment. You also have the right to refuse receipt of a shipment if the damage is obvious and will make the item unusable. Please note the damage on the delivery bill and with the driver before allowing him to leave, as this will become a key piece to filing a freight claim with the carrier for reimbursement.
Please note that it is extremely important to fully inspect your shipment before signing for it. Once you have signed for a shipment, the carrier will assume that any damage discovered later did not occur during shipment and will refuse any freight claims. Please read our policies page for more information.
My order had some concealed damage I didn't notice when it first arrived. What should I do?
In most cases, the carrier will assume the damage occured after delivery and will refuse any claims against it. However, contact Customer Service anyway as soon as possible after receipt, as some carriers may consider a "concealed damage" freight claim, but only within 5 calendar days of the delivery date; claims filed after 5 days will not be considered. Even if you don't plan to use the item right away, we strongly recommend inspecting it immediately upon delivery. Please read our policies page for more information.
Products and services
How do I know if the product I want is in stock?
Most items on our site are regularly stocked items. However, if an item is not currently in stock, the message “Out of Stock Online” will appear on the product page, and you will not be able to add that item to your cart. Please note that items that are shipped directly from the manufacturer or require additional time to be delivered will be marked with “Special Order” on the product page. Should a special order item you order be out of stock, we will contact you to notify you.
What are my options if an item is out of stock?
We make every effort to keep our inventory in stock at all times. However, there will be times when an item is on backorder due to manufacturing or shipping delays, or the quantity ordered is much greater than the quantity we generally maintain in stock. Items that are not in stock cannot be ordered on the website; however, there is a possibility that the item may be in stock at one of our stores. To check stock levels of an item at one of our stores, click “Check Your Local Store” in the price box on the product page and select the store you wish to check. These quantities are subject to change without notice, and product availability is not guaranteed. We highly recommend that you call to verify the information shown before visiting the store. In order to keep our costs low, we are unable to backorder items for you or hold partial orders until additional stock arrives.
Do you sell any used equipment?
Ace Mart sells only new items and does not stock used or refurbished equipment.
Do you lease or rent equipment?
Currently, we do not rent equipment. However, Ace Mart has partnered with QuickSpark, a premier financial services company, to provide flexible lease financing options that help keep your business successful. To learn more about leasing options visit our financing page.
Why can't I purchase a gas range for my home?
There are several reasons for this. The gas equipment we stock is certified by the American Gas Association (AGA) for commercial use only, not residential use; consequently, should your home ever experience a fire, your homeowner's insurance will probably not cover it, and your entire policy may be voided, regardless of whether the range was involved in causing the fire or not. In addition, the manufacturer's warranty is voided once this unit has been installed in a residence, and most repair agencies will not service the unit because of the inherent liability involved in a residential installation. Also, these units do not have insulated cabinets and feature constant 24-hour pilots, factors which present a potential fire and burn hazard in the home.
Why is only Ground shipping available for certain products?
Highly flammable and combustible products are restricted from shipping via express Air shipping methods, which includes Parcel Carrier Next Day and Two Day air shipments. Some Three Day shipments may receive air travel to assure prompt delivery, so this method is also unavailable for those products.Certain heavy and/or bulky items are also restricted to ground shipping and require a freight quote for any type of express ground shipping method.
Does Ace Mart do repair work?
Ace Mart does not offer any repair or warranty services. Contact Customer Service for help in locating an authorized service center near you, or contact the product manufacturer directly for assistance.
My equipment is malfunctioning. How do I use the product warranty?
You can contact the manufacturer directly to request warranty service, or contact Customer Service for assistance in locating an authorized service center. Please review your product warranty carefully; malfunctions determined to be caused by neglect or misuse may not be covered and you will be billed for the service call.
Does Ace Mart stock replacement parts? Where can I find them?
Ace Mart is not a parts distributor and therefore stocks very few parts. If you cannot find it on acemart.com, contact the product manufacturer for an approved parts distributor in your area.
Does Ace Mart have a Kitchen Design department?
We have an experienced and well-trained staff of professionals, skilled in CAD drawing and layout, in our Contract Kitchen Design department. Whether you're planning a remodel or expansion of your existing operation, or you need schematic drawings to lay out a new kitchen facility, Ace Mart's Contract Kitchen Design staff can specify just the equipment you want and need to make your operation function smoothly and profitably. This service is available within certain Texas markets only. Contact Customer Service for more information.
Does Ace Mart offer food safety training courses?
Ace Mart sponsors the ServSafe® training program throughout the major Texas markets. The program is designed to educate foodservice personnel about the dangers of foodborne illness and the importance of safe food handling procedures. Visit our ServSafe page to enroll.
Does Ace Mart offer any sort of gift registry?
We do not currently have a gift registry, but users with an account can create a wishlist to keep track of all the items they’ve got an eye on. Wishlists can then be shared with others via email. To learn more about wishlists, visit our account features page.
Does Ace Mart offer custom printing and engraving?
Although we do not offer any custom printing/engraving services, some manufacturers do (with a sizable minimum order and set up fee). Contact Customer Service for more information on whether customization is available for the product you have in mind. For small orders, contact your local printing and engraving shop for this service.
I think Ace Mart should carry a certain item. Who do I contact?
We welcome your suggestions! Please email us at [email protected] Attn: New Product Suggestion with any available information on the item, including Manufacturer, Model Number, and a general description of the item. Your suggestion will be forwarded to our Purchasing department for review.
I think Ace Mart should sell my product. Who do I talk to?
Mail a product sample and/or catalog to our corporate mailing address Attn: Purchasing Department. Our Buyers will review your product and may choose to contact you for further information if necessary.
How often does Ace Mart bring in new products?
We are constantly adding new products to our in-stock inventory and placing them on our website. Please feel free to contact Customer Service if you are looking for a product you don't see on our website; it might be in-stock but waiting in a queue to be placed online.
Where are you located?
We are based out of San Antonio, Texas with 14 store locations around Texas. Visit our store locations page for the phone number, address, and a map to the Ace Mart location nearest you.
How long has Ace Mart been in business?
Ace Mart Restaurant Supply has been incorporated in the State of Texas since 1975.
Is there an Ace Mart near me?
All of our locations are located within the state of Texas, with plans to expand to neighboring states soon. Visit our store locations page to find one near you.
There are many restaurant supply websites from which to choose on the internet today. Why should I shop at Ace Mart?
Family-owned since 1975, Ace Mart has been committed to offering quality restaurant equipment and supplies to customers throughout the U.S. Our friendly and knowledgeable associates receive extensive training throughout their employment, keeping up to date on the latest products and trends affecting the foodservice industry. In addition, Ace Mart is one of the largest in-stock restaurant equipment and supply dealers in the country, with over $17 million of inventory on hand and ready to meet our customers' needs. That means we have it when you need it - NOW! Whether you choose to visit one of our SuperStore Locations in person or shop with us online, you will see that at Ace Mart, all of our efforts focus on one goal - our customers' satisfaction!
Where can I read more about Ace Mart?
Visit our About Us page to read a little bit about the Ace Mart Story, our philosophy, and future goals. To read what others have to say about Ace Mart, please feel free to visit our Customer Testimonials page.
Is Ace Mart hiring?
We are always interested in motivated people for our team. To read more about employment with Ace Mart, visit our Careers page.
Does Ace Mart have a catalog?
Yes! Our mini-catalog features a broad selection of our inventory and is available by sending an email to [email protected], Attn: Catalog Request, with your name, the name of your business, and your mailing address.
I'm hesitant to place an order over the Internet because of online fraud and identity theft. Is it safe to place an order over Ace Mart's website?
Does Ace Mart share my personal information with anybody?
Ace Mart does not share any personal information with third parties who are not directly involved with fulfilling your order. A third party who is involved will only receive the minimum information necessary for them to complete their part of the order process. For example, your name and shipping address are given to the carrier who will deliver your package, while your billing address and payment information is not. These companies are under strict obligations to use this information for these purposes only. At no time will your personal information be sold, rented, or otherwise given to any other company for any reason at any time.
I hate spam! Will my email address be shared with other companies?
No! We hate spam too. Your email address is secure with us. When you choose to sign up for our promotional emails, we will occasionally send you relevant emails regarding product specials, new site features, and events in your area. At no time will your email address be sold, rented, or otherwise given to any other company for any reason at any time.
How do I opt-out of Ace Mart's promotional emails?
You can choose to stop receiving our email promotions at any time. Simply click on the "opt-out" link at the bottom of our promotional emails to unsubscribe yourself from our email list. If you have purchased from us, we will retain your email address solely for communicating with you regarding your orders.
I am not with a restaurant. Can I still purchase from Ace Mart?
Although we are primarily a commercial restaurant supplier, the majority of our products are available for purchase by the general consumer. However, please be aware that many of the products we carry are designed for power, utility and heavy use in a commercial foodservice environment. For example, compressors on commercial refrigerators are not as quiet as today's typical home refrigerator. A few items, such as gas ranges and other cooking equipment cannot be sold for residential applications because of inherent hazard to the home.
How do I place an order?
It's easy! Just find the item you want, and click "Add to Cart.” You can add as many items as you want. When you are ready to checkout, click the cart icon in the top right corner and then click “Checkout.” You will be taken to the checkout page where you will be prompted to input your billing, shipping, and payment information. You will have the opportunity to review your order before placing it.
Can I place a special order?
Special orders must meet a minimum of $300 (or the factory's minimum order, whichever is greater), not including shipping or taxes, and must conform to all case pack rules. A special order can take anywhere from 1 to 12 weeks for arrival, depending on the item and factory availability. Please contact Customer Service for more information.
Why can't I add items to my cart?
Be sure that you have cookies enabled on your web browser. Cookies are tiny pieces of data stored on your computer to hold information about your shopping session, such as cart contents, login name, and pages visited. Cookies are required for online shopping. If you have enabled cookies but the problem persists, contact Customer Service for assistance.
If I order online, can I pick up my order at a store?
Currently, Ace Mart does not offer this feature online, but we hope to add it soon. If you wish to place an order for pick up at a nearby Ace Mart superstore, please contact Customer Service by phone to make arrangements, or visit our Store Locations page to contact that store directly.
Does acemart.com have a minimum order size?
We do not have a minimum order. You may place any size order you wish, but please note that our minimum shipping cost for small orders begins at $6.95.
What methods of payment does Ace Mart accept?
We accept online payment via Mastercard®, Visa®, American Express®, Discover®, and PayPal®. We also accept personal and business checks as well as bank wire transfers. Contact Customer Service for help in arranging payment via check or wire transfer.
Does Ace Mart offer any leasing or installment payment plans?
Ace Mart has partnered with QuickSpark, a premier financial services company, to provide flexible lease financing options that help keep your business successful. To learn more about leasing options visit our financing page.
Does Ace Mart accept purchase orders?
Currently, we do not accept purchase orders. In rare cases, however, some exceptions may be made for certain large government and educational institutions. Please contact Customer Service with your request.
Can Ace Mart hold an item for me until I can make payment arrangements?
Our constantly revolving inventory is sold on a first-come, first-served basis, and unfortunately, we cannot hold items for any period of time.
Will I be charged sales tax?
Orders shipped to addresses within Texas are subject to Texas state sales tax. If you to claim exempt status for your business or for a particular item, we must have your exemption claim form on file before tax can be removed from your order. Orders shipping from an Ace Mart warehouse to addresses outside of Texas will not be charged sales tax. However, we are required by law to collect local sales tax on orders outside of Texas that are shipped directly from a manufacturer to a shipping destination in the same state as that manufacturer. Please read our sales tax policy for more information.
How do I pay online?
It's easy! Once you've gone to the Checkout page, simply select your payment type (we current accept American Express®, Visa®, MasterCard®, Discover®, and PayPal®), and enter the requested information. For offline payments, such as check or wire transfer, please contact Customer Service for assistance.
How can I track my order?
Tracking numbers are automatically sent to the email address you provide with your order, usually within 24 hours of the ship date, so it is very important that this email address be accurate. You can track the order using the web address of the carrier used, which will be found in this email. Please note that some carriers do not offer online tracking, in which case we will provide the carrier's phone number for tracking purposes.
How can I track a special order?
Many items on our site are listed as special order, which means that they will ship directly from the manufacturer to you. In most cases, the manufacturer will provide us with order tracking numbers, which we will then forward on to you. However, this tracking information is not available until the order has actually shipped. If you have not received a tracking number for a special order item within the posted expected delivery time, please have your order number ready and contact Customer Service for assistance.
Why haven't I received a tracking number or shipping confirmation for my order?
We strive to provide accurate tracking information in a timely manner. However, in some cases factors beyond our control may hinder this process. To ensure you receive your tracking number, we recommend the following:
- Be sure when placing your order that you provide a valid email address.
- Adding our email address, [email protected] to your address book will prevent the tracking email we send from being blocked as "spam" by your email filters or ISP (Internet Service Provider).
Also, we have provided a chart reflecting the approximate delivery times for the various shipping methods from when you place your order, which can help you determine when to expect your shipping confirmation to arrive. If you've done all these things and you still have not received a tracking number, please have your order number ready and contact Customer Service for assistance.
Does Ace Mart offer wholesale pricing?
Our pricing is considered "wholesale", because as a wholesale distributor, our prices reflect significant savings over "list", or "retail" prices. Buying directly from the manufacturers allows us to offer low, competitive pricing that doesn't include price markups from sales "middle men" along the supply chain.
Does Ace Mart offer any opening package or volume discounts?
Because our pricing is already highly competitive, we don't generally offer any sort of discounting. However, opening packages and other large orders may qualify for discounted pricing. Please contact Customer Service for assistance, or request a quote.
How do I request a quote?
You can either fax or email your quote request to us. By fax, please send a legible copy of your quote request to us at 210-323-4683 Attn: Web Store Quote Request. By email, please send your quote request to [email protected] with a subject line of Attn: Quote Request. Most quotes will take several days to process, so please plan accordingly.
Will Ace Mart match someone else's price?
We do not offer any price matching programs at this time.
Will Ace Mart discount or donate an item for our non-profit organization?
In order to maintain our highly competitive pricing, we are unable to offer donations or reduced prices for our non-profit customers.
Why has the price of an item gone up since the last time I viewed it?
Prices on our site are updated when we experience a price increase from the manufacturer. Also, our sale prices change every two months, so it may be possible that item you are viewing is no longer on sale and the price displayed is our regular selling price.
Which web browsers do you support?
We support Google Chrome, Mozilla Firefox, Safari, Microsoft Internet Explorer, Microsoft Edge, and Opera. For the best experience, make sure you are using the most recent version of your browser.
Why do I need to update my web browser?
We continually improve our site to provide you the best and most secure online shopping experience possible. Over time, older web browsers may not support these changes. To ensure your security and that you have the best shopping experience possible, we recommend that you keep your web browser up to date with the most recent, stable version available.
I'm having trouble with your site. What should I do?
- Make sure you are using a supported browser and that you have downloaded the most recent version. We support Google Chrome, Mozilla Firefox, Safari, Microsoft Internet Explorer, Microsoft Edge, and Opera.
- Make sure you are NOT using a beta or development browser version. We only support officially released browsers.
- Disable any third-party browser extensions or plugins.
Who can I contact for help?
Still having trouble? Give us a call at 888-898-8079. Customer service representatives are available to assist you Monday through Friday from 7:30am to 5:30pm CST. You may also email us at [email protected] or click on the Chat icon in the lower right hand corner of your screen to contact us.