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Policies



Terms of Use

All references herein to "Ace Mart", "we", "us", and "our" refer to Ace Mart Restaurant Supply Company Inc.  The terms "customer", "user", "you", "your" and "yours" refer to the user/customer utilizing our website to order services or merchandise ("Product") or to browse our website.

The following terms of use apply to the use of and purchases from Ace Mart's website at http://www.acemart.com. These terms may not apply to purchases made at Ace Mart retail locations or in any other manner not utilizing the acemart.com website.

By using the Ace Mart website, you agree to be bound by its terms of use (explained below), legal notices, privacy policy, and all disclaimers and terms and conditions that appear elsewhere on the Ace Mart website.

We reserve the right to make changes to the Ace Mart website, Policies and Terms of Use at any time. Each time you use the Ace Mart website, you should visit and review the then current Policies and Terms of Use that apply to your transactions and use of this site. If you are dissatisfied with the Ace Mart website, its content or Policies and Terms of Use, you agree that your sole and exclusive remedy is to discontinue using the Ace Mart website.

Disclaimers and limitations of liability

Our website and contents are provided on an "as is" and "as available" basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein. No oral advice or written information given by Ace Mart or its Representatives shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. Under no circumstances shall Ace Mart or its Representatives be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Ace Mart website, including but not limited to reliance by you on any information obtained from the Ace Mart website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Ace Mart has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the Ace Mart website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Errors on our website

All website content, including but not limited to prices, Product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the method of original payment. If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.

Ace Mart partners with several affiliate companies who display our products and prices on their web sites. This information is maintained through a data feed we provide which has the most current product images, descriptions, and prices. Although we make every effort to ensure the information displayed is the most accurate, we do not own or control these web sites and therefore cannot be held responsible for erroneous or outdated product listings. Please notify Customer Service and we will do our best to have the information corrected.

Pricing Policies

Online prices, offers and selection may vary from our retail stores and are subject to change without notice. In the event in which an item has had a substantial price increase, we will attempt to contact you via email or phone to request your approval of the additional charges. The item will not be shipped and you will not be invoiced until these charges are accepted. Failure to accept these charges or respond to our attempts to contact you may result in order cancellation; however, we reserve the right to cancel any order you place with us without giving any reason.

Sales Tax Policy

Ace Mart currently collects and remits sales tax in the State of Texas as required by law. If you claim tax-exempt status, please contact Customer Service or visit one of our retail stores for information on obtaining the proper State of Texas tax exemption form. This form must be in our possession, signed and properly filled by an authorized representative of your business, before taxes will be removed from any order.

Ace Mart does not collect sales tax from customers whose orders ship from our warehouses to destinations outside of the State of Texas. In cases where an order is to be shipped directly from a manufacturer to a customer in a state where that manufacturer has nexus (a taxable presence), Ace Mart must collect all applicable taxes from that customer prior to shipment.

Current pending federal and state legislation governing the taxing of goods sold over the internet may change how our Sales Tax Policy affects you. We will always make every effort to keep our policy updated as often as possible during this time.

Payment Policies

We currently accept payments made with all major credit cards issued in the United States of America (Visa®, MasterCard®, American Express® and Discover®), Paypal®, business or personal check, or bank wire transfer. Payment by check or wire transfer cannot be made online. Please contact Customer Service for assistance.

Generally, credit and debit cards are not charged until your order is shipped. However, all credit card payments are pre-authorized in the amount of your order with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information. For special order items, your credit card will be charged when your order is sent to the manufacturer for processing.

Orders in which the payment is made by check, bank wire transfer, or Paypal will not be shipped until funds have cleared your financial institution. Product will not be held or reserved for you during this waiting period. Ace Mart will not be responsible for any direct, indirect, incidental, special or consequential damages and/or expenses resulting from delays caused by this waiting period.

Validating Your Order

Information you provide to us when placing your order, such as billing/shipping address and phone number(s) will be used to verify your payment. Incorrect information will result in a delay in processing and may impact the final shipping date of your order. We will attempt to contact you using the email address and/or phone number you provided with the order to request additional information that we may require to verify your payment. Ace Mart will not be responsible for any direct, indirect, incidental, special or consequential damages and/or expenses resulting from this delay.

Orders in which sufficient information cannot be verified may be cancelled; however, we reserve the right to cancel any order you place with us without giving any reason. If we cancel your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we cancel an order, but we will process a refund if the charge has been made against your card.

Order Acceptance and Limitations

Online orders are received the next business day after they are placed, and take 1 day for processing before shipment. Although we try to ship express orders out the day we receive them, we will not guarantee the actual ship date. Please plan accordingly if you require express shipping, or contact Customer Service for assistance.

Your receipt of an order confirmation, whether electronic or other form, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order and/or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you provided when you placed the order. Ace Mart reserves the right to limit or prohibit sales to resellers.

Termination of Use

Ace Mart may, in its sole discretion, terminate your account or your use of the Ace Mart website at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Ace Mart reserves the right to change, suspend, or discontinue any or all aspects of the Ace Mart website at any time without prior notice.

Proprietary Rights

The Ace Mart logos and trademarks, as well as other marks, trade names, trademarks and logos on the site are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the express written consent of the trademark owner.

All content on the Ace Mart website, including text, data, information, images, photographs, graphics, charts, video, illustrations, sound, and software (collectively referred to as "Content") is protected by copyright, trademark, or other proprietary rights or licenses. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and Ace Mart owns, to the fullest extent allowed by such law, the copyright in the selection, arrangement, coordination, and enhancement of the Content.

Users of this website may use the Content on this site as a shopping resource. Except as expressly authorized or licensed, you may not copy, modify, remove, add to, publish, transmit, link to graphics, use for display or performance, participate in the transfer, sale, lease, or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part.














Shipping Policy

Ace Mart puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we will not guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.

Shipping Destinations

Ace Mart currently ships worldwide to any street address. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper's main terminal.

All international orders require approval of a freight quote to be provided via email before shipment. International orders require additional validation in order to be processed, including but not limited to verification of billing/shipping addresses, phone number, and email address. To ensure your order is processed and shipped in a timely manner, please provide the most accurate information.

Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address.

Shipping Locations

Most orders ship from one of our distribution centers located in Texas. Shipping charges are automatically calculated using one of these distribution centers as the point of origin. We may also choose to ship certain products or orders from one of our other store locations in Texas.

In some cases, Product will be shipped directly to a customer from the manufacturer. Freight costs, if any, will be calculated using this manufacturer as the point of origin.

Shipping Methods and Charges

Ace Mart ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.

Most orders are shipped via Parcel Carrier. The shipping charges are automatically calculated online based on both the weight and dimensions of the carton in which your order will be shipped. In order to give you the best possible rate, we will contact you with a quote of the shipping charges for items that do not qualify for Free Shipping using the email address you provided with your order. You will not be charged for this order until you have accepted the shipping quote we have provided. Failure to accept these charges or respond to our attempts to contact you may result in order cancellation.

Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery.

IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, liftgate delivery, set-up & assembly, upstairs/high-rise delivery, delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s). The charges for these additional services will be in addition to any shipping charges. Please visit the Shipping page of our Help area for more information about shipping rates and options.

Your credit card will not be billed without your approval. If we determine that additional charges are necessary (for example, residential delivery) that you have not approved, your order will not ship and we will attempt to contact you using the email address and phone number you provided with the order.

Ace Mart does not ship orders C.O.D.

In cases where orders are held at the terminal by the shipper, Ace Mart will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order. Orders may be held for reasons including but not limited to inaccessible destination address, incorrect/insufficient contact/address information, etc. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.

Split Shipments and Backorders

Ace Mart will attempt to ship all orders complete from one location in the fewest number of shipping cartons required. When it is not possible to ship your entire order from one location, we may elect to split the order and ship from multiple store locations and/or shipping centers.

Ace Mart will drop ship equipment and/or supplies directly from our manufacturers to you when the need arises due to an out of stock situation, reduced shipping time, etc. Generally, we will attempt to notify you using the email address or phone number you provided when the order was placed.

On rare occasions there may be an item on backorder or still in-transit to our warehouse from the manufacturer. We will attempt to contact you by phone to explain the situation and offer solutions. Ace Mart does not backorder products. If an item is not in stock on our website, you will not be able to order it. Please use the "Expected Restock Date" to determine when to check back on the product's availability, or contact Customer Service for assistance.

Because we try to use as much of our warehouse space as possible to carry inventory, we are not able to hold items on partial orders for a single delivery. We also cannot hold paid merchandise for extended periods of time.

Delivery Time

Due to our vast inventory, we are able to ship most orders within 1 business day after receiving it, with approved payment. Products listed as "special order" will be shipped at the earliest possible date. Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select.

While we will make every effort to provide your order by the desired date, Ace Mart does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.

All shipments travel during normal business days, which do not include weekends, holidays, and other official days of rest. To estimate when your order will arrive, please use the chart below. This chart is provided for reference only, and is not always reflective of true time frames. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order.

 Ship Method  Order Processing Time*  + Transit Time   = Total Delivery Time
 Next Day Air  1 business day  1 business day  1-2 business days from order date
 2nd Day Air  1 business day  2 business days  3 business days from order date
 3rd Day Ground  1 business days  3 business days  4 business days from order date
 Standard Ground  1 business day  1-8 business days  2-9 business days from order date
 Free Shipping  1 business day  1-8 business days  2-9 business days from order date
 All Special Orders  2-6 weeks  1-8 business days  3-8 weeks from order date
*Orders placed online and via phone are received into our system for processing the next business day.

Orders Damaged in Shipping

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following order check-in procedure:

1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).

2. Verify the number of packages delivered with the packing slip provided by Ace Mart.

3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.

4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.

Then contact Ace Mart Restaurant Supply Customer Service toll free at 1-888-898-8079 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

Ace Mart Restaurant Supply is not responsible for damaged items accepted and signed for at the time of delivery. Ace Mart will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).

Free Shipping Offer

For a limited time, qualifying online orders over $400 (before tax and handling charges) will be shipped free of charge via standard ground shipping to customers within the continental United States, except as noted below.

The Free Shipping offer excludes all special order items, custom manufactured items, items shipped directly from a manufacturer, all furniture items, and any items designated as not qualifying for Free Shipping in the product description. The Free Shipping offer excludes customers in Alaska, Hawaii, APO/FPO addresses, U.S. territories, and international orders. You will be contacted by a customer service representative if you are ordering from one of these locations, or you can contact us prior to ordering for a freight quote.

Orders qualifying for Free Shipping are shipped via standard ground shipping methods. These orders usually leave our warehouses within 1 business day from receipt of your order, with transit time ranging from 1 to 8 business days. We reserve the right to select the shipping method on all free shipments. Orders weighing over 150 lbs may be shipped via common carrier to your address.

The Free Shipping offer includes shipping of qualified orders from dock to your dock or curbside. Free Shipping does not include additional services such as liftgate delivery, inside delivery, call notification, or express shipment. If you require any of those additional services, additional fees will be assessed prior to shipment. Please visit the Shipping page of our Help area for more information about shipping rates and options, or contact Customer Service for a quote.

Cancelling an Order

If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone for fastest action. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order.

You will be responsible for round trip shipping costs on any order that has been shipped prior to cancellation, that is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information.

If you need to return an item to us, please read our Return Policy for more information.

Special Orders

Any Product that we do not stock in our warehouses is considered a "special order" item. Unless specified otherwise, special order items do not qualify for Free Shipping. Some Products on our website that are special order items will be designated as such in the item description.

Upon receiving your order for a special order product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date; please refer to the product description for the estimated delivery time. While we make every effort to ensure you receive your order by the soonest possible date, Ace Mart does not guarantee the timely delivery of any item.

For special order items not currently on our website, there is a minimum order of $300 or the manufacturer's minimum order, whichever is higher, not including shipping and any applicable taxes or fees.

For information about returning a special order, please see our Return Policy.














Return Policy

If you're not completely satisfied with an online purchase, Ace Mart will gladly refund or exchange the product within 30 days of the ship date, less shipping charges, except as noted below.

Requirements

For any exchange or return, we need the original invoice or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.

A Return Authorization (RA) number must be obtained from Customer Service via phone or email prior to return. Merchandise shipped to us without a Return Authorization number will be assessed a 20% restocking fee to be deducted from any refund amount.

No items that have been used, custom manufactured or made to order may be returned.

All sales of perishable foods, including products that contain perishable foods, are final. Ace Mart does not offer refunds or exchanges on perishables.

Non-defective products returned for exchange or refund are subject to a 20% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges.

Shipping Costs

Round trip shipping charges will be the responsibility of the customer on orders that are shipped by Ace Mart in good faith and are returned to us due to incorrect shipping information.

Charges related to shipping, delivery and/or installation are nonrefundable after the services have been performed.

All shipping and insurance costs of the original order, the returned item(s), and any exchanged item(s), are the responsibility of the customer, in all cases except where Ace Mart committed a shipping or order error. If you choose not to insure your package, and we do not accept return of the Product, you will be responsible for any loss or damage. In cases where a product is claimed to be defective or has been shipped in error, Ace Mart will arrange for return shipping. Contact Customer Service for assistance. Shipping charges will be deducted from any credited amount on any item that Ace Mart has paid for return shipping because of a defective product claim which upon receipt is determined to be non-defective and in proper working order.

Special Orders

Products designated as "Special Order" items are subject to a restocking fee. Please note that special orders are usually processed within 1 day of placing the order. There is no restocking fee on special order cancelled before processing, but there is a 20% manufacturer restocking fee on special orders cancelled after processing but before shipment. "Special Orders" cancelled after shipment are subject to a 20% restocking fee plus the cost of shipping. Custom-manufactured special order items are not returnable.

In-Store Returns

Any Product purchased online (except special orders) may be returned to any Ace Mart retail store location provided that it meets the above requirements. Please be sure to bring the Ace Mart invoice, the credit card used to make the online purchase, and a form of personal identification. Please note that the decision to accept or reject your return, offer repair service, assess a restocking fee, and/or refund with store credit is at the sole discretion of the store manager. Returns for purchases made using an Ace Mart Gift Card must be made in person at one of our retail store locations. The credit refund will be processed immediately and issued on a new Gift Card.

Refunds

Upon our acceptance of the merchandise in conformity with our return policy requirements, the purchase price will be refunded (less restocking fees if applicable) using the method of original payment. Note that credit card refunds will only be issued to the original card that was charged for the purchase.

Allow 14 days (not including delivery time for mailed refunds) from when we accept your returned Product for the processing of your credit. Individual bank policies will dictate when this amount is actually credited to your account. Returns for purchases made using an Ace Mart Gift Card must be made in person at one of our retail store locations. The credit refund will be processed immediately and issued on a new Gift Card.

Fees and Additional Charges

Non-defective products returned for exchange or refund are subject to a 20% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges.

Additional charges may be assessed for Products returned with any missing or broken items such as manuals and/or accessories. For Product that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return for a refund. For products determined not to be defective or having been used in a manner against the manufacturer's recommendations or outside of normal use, no credit will be issued, and the item may be returned to you at your cost.

Orders Damaged in Shipping

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following order check-in procedure:

1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).

2. Verify the number of packages delivered with the packing slip provided by Ace Mart.

3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don't plan on using the item right away.

4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.

Then contact Ace Mart Restaurant Supply Customer Service toll free at 1-888-898-8079 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

Ace Mart Restaurant Supply is not responsible for damaged items accepted and signed for at the time of delivery. Ace Mart will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).














Privacy Policy

Ace Mart takes online privacy and security concerns very seriously. To enhance your shopping experience with us, we will need to collect and use some information from you when you use our site. This Privacy Policy explains how we use and do not use this information and the steps we take to protect it. We encourage you to review this page periodically to be informed of how we are protecting your information. By visiting acemart.com, you are accepting the practices described in this Privacy Policy.

Information Collection and Use

Ace Mart is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Ace Mart collects information from our users at several different points on our website.

Registration

Ace Mart allows customers that use this website to create an account registration that requires the completion of our registration form. During registration a user is required to give their contact information (such as but not limited to: name, email address, bill-to and ship-to address). This information is used to add a personalized experience to this website and to offer our customers ease of use during the order process. All information pertaining to our customers is stored in a secure database and non-accessible by third parties. All contact information may be changed at anytime via our customer account interface. On occasion we may contact our users about the services on our site for which they have expressed interest.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies must be enabled on your browser to enable online shopping with Ace Mart Restaurant Supply. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We share aggregated demographic information with our partners and advertisers.

We use an outside shipping company to ship orders and a credit card processing company to bill users for purchased goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Site/Data Analytics

We use Coremetrics, a service provider, to help us gather and analyze information about our customers. Coremetrics' only role is to help us conduct our business and deliver the most relevant products and services. If you would like to deactivate our ability to analyze your anonymous browsing and purchase behavior through the use of this service or find out more about our service provider, including its privacy policy and how to opt out, go to: http://www.coremetrics.com/info_eluminate2.html

Links

This web site contains links to other sites. Please be aware that we at Ace Mart Restaurant Supply are not responsible for the privacy practices of such other sites. We encourage our users to be aware of this when they leave our site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

Email Promotions

If a user wishes to subscribe to our email promotions, we ask for contact information such as your email address. Ace Mart gives all subscribers the authority to add or remove themselves from our mailing list at any time via our homepage or by clicking the "Unsubscribe" link in any email promotion.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes in the event of an online contest. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Ace Mart will automatically send the friend a one-time email inviting them to visit the site. This information is used for the sole purpose of sending this one-time email and is not added to any electronic mailing lists.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, this information is protected both online and off-line.

When our registration/order form asks users to enter sensitive and private information (such as credit card number and/or home phone number), that information is encrypted and is protected with the best encryption software in the industry, 1024 bit-SSL (Secure Sockets Layer) encryption. This technology creates a secure, encrypted connection between our server and your computer using a unique "session key" which only these two computers can decrypt during the session.  While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected interfaces to gain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on the privacy of our customers' information and what they can do to ensure our customers' information is protected at all times.

Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a series of security authentication mechanisms.

If you have any questions about the security on our website, you can send an email to .

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

For example, to determine if our customers qualify for a credit line with us, we use their name, business name, social security number and or other pertinent information to request credit and/or other business related reports to receive information that allow Ace Mart to make informed decisions in relation to credit worthiness. Once we determine a user's credit worthiness, this document is destroyed.

Special Offers

We send all new users a welcoming email to verify password and username. Established users will occasionally receive information on products, services, special deals, and/or a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our "Choice/Opt-out" below.

Site and Service Updates

We also send our users site and service announcement updates. Members are able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correcting/Updating Personal Information:

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by contacting Customer Service.

Choice/Opt-out

Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, you may unsubscribe from our mailing list at anytime from our homepage at www.acemart.com or click the "unsubscribe" link in any email promotion.. This procedure physically removes your email address from our lists.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.