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Shopping Help


Finding products

I can't find a product on the Ace Mart site. How do I know if Ace Mart stocks it?
I saw an item in an Ace Mart store, so why is it not online?

Understanding product pages

What does the product description include?
What are product specifications?
What is the "Manufacturer Spec Sheet"?
What is an "MSDS" sheet?
What does "Add to WishList" mean?

Using your account

Why should I create an account?
What can I do with an account?
Can I charge orders using my account?
How do I update the information in my account?
I forgot my password. How do I retrieve it?

Buying guide

How do I know which item is the best for my needs?
I'm opening a new restaurant but I don't know what I need.
Which equipment and smallwares items would you recommend for use in the home?

 




Finding products


I can't find a product on the Ace Mart site. How do I know if Ace Mart stocks it?
Our online inventory is constantly growing, so if you can't find an item using our powerful search engine located at the top of every page, contact Customer Service for assistance. We may stock the item and not have it available online just yet, or we may even be able to special order it for you.

I saw an item in an Ace Mart store, so why is it not online?
Some items are stocked only in select locations and may not be available online, while some items of a flammable or otherwise hazardous nature are prohibited from shipping using normal shipping methods. In addition, it is possible that the item may not yet have been added to our website. Contact Customer Service or visit a store location near you for further assistance.

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Understanding product pages


What does the product description include?
The product description includes information about the uses of the product, as well as important features of the product.

What are product specifications?
Product specifications include all of the available technical data about the product, as well as available safety and approval listings. Electrical requirements, gas requirements, heat output, temperature ranges, dimensions, construction materials, and color are just a few of the many types of specifications that may be listed.

What is the "Manufacturer Spec Sheet"?
Also known as a "cut sheet", this is a page published by the manufacturer featuring a range of specific technical information and general use information about the product.

What is an "MSDS" sheet?
Material Safety Data Sheet is provided for chemicals detailing any dangers or effects they may have on humans. Please feel free to print these pages for your files, as they are required to comply with the Occupational Safety & Health Administration's Hazard Communication Standard, or HCS. Visit www.osha.gov for more information.

What does "Add to Wish List" mean?
The Wish List feature is only available to those who have created an account. This feature allows you to save items for future purchase so you won't waste time searching for them later. You can add or remove items from your Wish List anytime you are logged into your account.

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Using your account


Why should I create an account?
You must create an account to place an order at acemart.com. This provides us with the necessary information to process, ship, and communicate order confirmation and tracking information to you. We may also use this information to contact you in the event of delayed shipment, etc.

What can I do with an account?
Creating an account allows you to create a login and password to quickly access your saved billing and shipping information (please note: for security, your credit card information is not saved and must be entered each time you order).

Can I charge orders using my account?
Accounts created at acemart.com are not credit accounts and do not provide delayed payment or purchase order options. Please visit our Ordering help page for more information on payment options.

How do I update the information in my account?
Just click on the "Customer Login" link on the upper portion of our home page. Enter your username and password to login to your account, and enter any new information in the appropriate fields. Click on "Save" when you're done.

I forgot my login/password. How do I retrieve it?
On the account login page, click on the "Forgotten password?" link next to the "Continue" button. Once you click, a form will come up allowing you to enter your email address (the email address used when creating the account) and the username (optional). Once you submit your request, an email will be automatically generated with a new password and sent to your email inbox.

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Buying guide


How do I know which item is the best for my needs?
We are currently working on several buying guides covering subjects from choosing the right dishwasher to the different types of stainless steel. This area of the site will be made available soon to browse, but please contact Customer Service with any of your current questions, and feel free to use our email contact form to send us any suggestions for a future buying guide you'd like to see!

I'm opening a new restaurant but I don't know what I need.
Opening a restaurant can be a huge, but enjoyable undertaking. We are producing some basic planning guides for typical smallwares, furniture, and equipment needs. This will be available soon in a new area of the site. Until then, please contact Customer Service for assistance.

Which equipment and smallwares items would you recommend for use in the home?
The vast majority of equipment and smallwares on our website is designed specifically for restaurant operators in commercial foodservice environments. If you plan to use equipment items in the home, please note that they are usually designed for simplicity, power, and ergonomics, not style or low noise. Also, please be aware that although we do offer most of our items for sale to the general public, there are some items, such as gas cooking equipment, that we do not sell for residential applications and will ship only to commercial addresses. Please read more about restrictions on gas equipment on our Products help page for more details, or contact Customer Service for assistance.

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