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Product Help


Product information

How do I know if the product I want is in stock?
What are my options if an item is out of stock?
Do you sell any used equipment?
Do you lease or rent equipment?

Product restrictions

Why can't I purchase a gas range for my home?
Why is only Ground shipping available for certain products?

Warranties and repairs

Does Ace Mart do repair work?
My equipment is malfunctioning. How do I use the product warranty?
Does Ace Mart stock replacement parts? Where can I find them?

Additional services

Does Ace Mart have a Kitchen Design department?
Does Ace Mart offer food safety training courses?
Does Ace Mart offer any sort of gift registry?
Does Ace Mart offer custom printing and engraving?

New Products

I think Ace Mart should carry a certain item. Who do I contact?
I think Ace Mart should sell my product. How do I implement this?
How often does Ace Mart bring in new products?





Product information


How do I know if the product I want is in stock?
Most items on our site are regularly stocked items. We update our site hourly with real numbers that reflect current stock levels of our inventory, so the quantity shown is a very accurate representation of what is in our distribution center ready to ship. Items that are shipped directly from the manufacturer and require additional time to be delivered will be noted in the "Special Shipping Note" field of the product description. We will contact you if an item on your order is out of stock.

What are my options if an item is out of stock?
We make every effort to keep our inventory in stock at all times. However, there will be times when an item is on backorder due to manufacturing or shipping delays, or the quantity ordered is much greater than the quantity we generally maintain in stock. Items that are not in stock cannot be ordered on the website; however, the Expected Restock Date will be given to help you plan your purchase and/or ordering options. In order to keep our costs low, we are unable to backorder items for you or hold partial orders until additional stock arrives.

Do you sell any used equipment?
Ace Mart sells only new items, and does not stock used or refurbished equipment.

Do you lease or rent equipment?
Currently, we do not rent equipment. If you are interested in using a leasing agent to finance your purchase with us, we work with several qualified leasing companies that can assist you. Contact Customer Service for more information.

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Product restrictions


Why can't I purchase a gas range for my home?
There are several reasons for this. The gas equipment we stock is certified by the American Gas Association (AGA) for commercial use only, not residential use; consequently, should your home ever experience a fire, your homeowner's insurance will probably not cover it, and your entire policy may be voided, regardless of whether the range was involved in causing the fire or not. In addition, the manufacturer's warranty is voided once this unit has been installed in a residence, and most repair agencies will not service the unit because of the inherent liability involved in a residential installation. Also, these units do not have insulated cabinets and feature constant 24-hour pilots, factors which present a potential fire and burn hazard in the home. For commercial quality residential-use ranges, visit www.wolfappliance.com.

Why is only Ground shipping available for certain products?
Highly flammable and combustible products are restricted from shipping via express Air shipping methods, which includes Parcel Carrier Next Day and Two Day air shipments. Some Three Day shipments may receive air travel to assure prompt delivery, so this method is also unavailable for those products.

Certain heavy and/or bulky items are also restricted to ground shipping and require a freight quote for any type of express ground shipping method.

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Warranties and repairs


Does Ace Mart do repair work?
Ace Mart does not offer any repair or warranty services. Contact Customer Service for help in locating an authorized service center near you, or contact the product manufacturer directly for assistance.

My equipment is malfunctioning. How do I use the product warranty?
You can contact the manufacturer directly to request warranty service, or contact Customer Service for assistance in locating an authorized service center. Please review your product warranty carefully; malfunctions determined to be caused by neglect or misuse may not be covered and you will be billed for the service call.

Does Ace Mart stock replacement parts? Where can I find them?
Ace Mart is not a parts distributor and therefore stocks very few parts. If you cannot find it on www.acemart.com, contact the product manufacturer for an approved parts distributor in your area.

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Additional services


Does Ace Mart have a Kitchen Design department?
We have an experienced and well-trained staff of professionals, skilled in CAD drawing and layout, in our Contract Kitchen Design department. Whether you're planning a remodel or expansion of your existing operation, or you need schematic drawing to lay out a new kitchen facility, Ace Mart's Contract Kitchen Design staff can specify just the equipment you want and need to make your operation function smoothly and profitably. This service is available within certain Texas markets only. Contact Customer Service for more information.

Does Ace Mart offer food safety training courses?
Ace Mart sponsors the ServSafe training program throughout the major Texas markets. The program is desigeed to educate foodservice personnel about the dangers of foodborne illness and the importance of safe food handling procedures. Visit our ServSafe page to enroll.

Does Ace Mart offer any sort of gift registry?
We do not currently have a gift registry, but we do have a wish list available online. If you would like to give the gift of restaurant supplies to someone you know, we do have Gift Cards available. However, they can only be redeemed in person at our store locations in Texas.

Does Ace Mart offer custom printing and engraving?
Although we do not offer any custom printing/engraving services, some manufacturers do (with a sizable minimum order and set up fee). Contact Customer Service for more information on whether customization is available for the product you have in mind. For small orders, contact your local printing and engraving shop for this service.

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New products


I think Ace Mart should carry a certain item. Who do I contact?
We welcome your suggestions! Please email us at info@acemart.com Attn: New Product Suggestion with any available information on the item, including Manufacturer, Model Number, and a general description of the item. Your suggestion will be forwarded to our Purchasing department for review.

I think Ace Mart should sell my product. Who do I talk to?
Mail a product sample and/or catalog to our corporate mailing address Attn: Purchasing Department. Our Buyers will review your product and may choose to contact you for further information if necessary.

How often does Ace Mart bring in new products?
We are constantly adding new products to our in-stock inventory and placing them on our website. Please feel free to contact Customer Service if you are looking for a product you don't see on our website; it might be in-stock but waiting in a queue to be placed online.

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