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Order Help


Placing an order

I am not with a restaurant. Can I still purchase from Ace Mart?
How do I place an order?
Can I place a special order?
Why can't I add items to my cart?
If I order online, can I pick up my order at a store?
Does acemart.com have a minimum order size?

Payment Options

What methods of payment does Ace Mart accept?
Does Ace Mart offer any leasing or installment payment plans?
Does Ace Mart accept purchase orders?
Can Ace Mart hold an item for me until I can make payment arrangements?
Will I be charged sales tax?
How do I pay online?

Order tracking

How can I track my order?
Why haven't I received a tracking number or shipping confirmation for my order?
How can I track special order items?

Pricing

Does Ace Mart offer wholesale pricing?
Does Ace Mart offer any opening package or volume discounts?
How do I request a quote?
Will Ace Mart match someone else's price?
Will Ace Mart discount or donate an item for our non-profit organization?
Why has the price of an item gone up since the last time I viewed it?





Placing an order


I am not with a restaurant. Can I still purchase from Ace Mart?
Although we are primarily a commercial restaurant supplier, the majority of our products are available for purchase by the general consumer. However, please be aware that many of the products we carry are designed for power, utility and heavy use in a commercial foodservice environment. For example, compressors on commercial refrigerators are not as quiet as today's typical home refrigerator. A few items, such as gas ranges and other cooking equipment cannot be sold for residential applications because of inherent hazard to the home.

How do I place an order?
It's easy! Just find the item you want, and click "Add to Cart". Add as many items as you want, and when you are ready to finish, click on "Checkout" at the upper right corner of your screen. You'll be prompted for the necessary information to create an account. Once this is done, you'll see a summary of your order, with the grand total. Then choose your credit card type, and click "Finish". Also, don't forget to save your login and password: you can use them next time you order to quickly access your personal information for a speedy checkout!

Can I place a special order?
Special orders must meet a minimum of $300 (or the factory's minimum order, whichever is greater), not including shipping or taxes, and must conform to all case pack rules. A special order can take anywhere from 1 to 12 weeks for arrival, depending on the item and factory availability. Please contact Customer Service for more information.

Why can't I add items to my cart?
Be sure that you have cookies enabled on your web browser. Cookies are tiny pieces of data stored on your computer to hold information about your shopping session, such as cart contents, login name, and pages visited. Cookies are required for online shopping. If you have enabled cookies but the problem persists, contact Customer Service for assistance.

If I order online, can I pick up my order at a store?
Currently, Ace Mart does not offer this feature online, but we hope to add it soon. If you wish to place an order for pick up at a nearby Ace Mart superstore, please contact Customer Service by phone to make arrangements, or visit our Store Locations page to contact that store directly.

Does acemart.com have a minimum order size?
We do not have a minimum order. You may place any size order you wish, but please note that our minimum shipping cost for small orders begins at $6.95.

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Payment options


What methods of payment does Ace Mart accept?
We accept online payment via Mastercard®, Visa®, American Express®, Discover®, and PayPal®. We also accept personal and business checks as well as bank wire transfers. Contact Customer Service for help in arranging payment via check or wire transfer.

Does Ace Mart offer any leasing or installment payment plans?
Although Ace Mart does not finance or lease products, we can recommend several qualified leasing companies that we have worked with in the past to assist you in financing your purchase. Contact Customer Service for assistance.

Does Ace Mart accept purchase orders?
Currently, we do not accept purchase orders. In rare cases, however, some exceptions may be made for certain large government and educational institutions. Please contact Customer Service with your request.

Can Ace Mart hold an item for me until I can make payment arrangements?
Our constantly revolving inventory is sold on a first-come, first-served basis, and unfortunately, we cannot hold items for any period of time.

Will I be charged sales tax?
Orders shipped to addresses within Texas are subject to Texas state sales tax. If you to claim exempt status for your business or for a particular item, we must have your exemption claim form on file before tax can be removed from your order. Orders shipping from an Ace Mart warehouse to addresses outside of Texas will not be charged sales tax. However, we are required by law to collect local sales tax on orders outside of Texas that are shipped directly from a manufacturer to a shipping destination in the same state as that manufacturer. Please read the Sales Tax Policy on our Policies page for more information.

How do I pay online?
It's easy! Once you've gone to the Checkout page, simply select your payment type from the drop-down menu on the Shipping and Payment Selection screen (we current accept American Express®, Visa®, MasterCard®, Discover®, and PayPal®). Enter the requested information on the next screen, and hit "Finish". For offline payments, such as check or wire transfer, please contact Customer Service for assistance.

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Order tracking


How can I track my order?
Tracking numbers are automatically sent to the email address you provide with your order, usually within 24 hours of the ship date, so it is very important that this email address be accurate. You can track the order using the web address of the carrier used, which will be found in this email. Please note that some carriers do not offer online tracking, in which case we will provide the carrier's phone number for tracking purposes.

Why haven't I received a tracking number or shipping confirmation for my order?
We strive to provide accurate tracking information in a timely manner. However, in some cases factors beyond our control may hinder this process. To ensure you receive your tracking number, we recommend the following:
 1. Be sure when placing your order that you provide a valid email address.
 2. Adding our email address, custserv@acemart.com to your address book will prevent the tracking email we send from being blocked as "spam" by your email filters or ISP (Internet Service Provider).

Also, we have provided a chart reflecting the approximate delivery times for the various shipping methods from when you place your order, which can help you determine when to expect your shipping confirmation to arrive. If you've done all these things and you still have not received a tracking number, please have your order number ready and contact Customer Service for assistance.

How can I track a special order?
Many items on our site are listed as special order, which means that they will ship directly from the manufacturer to you. In most cases, the manufacturer will provide us with order tracking numbers, which we will then forward on to you. However, this tracking information is not available until the order has actually shipped. If you have not received a tracking number for a special order item within the posted expected delivery time, please have your order number ready and contact Customer Service for assistance.

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Pricing


Does Ace Mart offer wholesale pricing?
Our pricing is considered "wholesale", because as a wholesale distributor, our prices reflect significant savings over "list", or "retail" prices. Buying directly from the manufacturers allows us to offer low, competitive pricing that doesn't include price markups from sales "middle men" along the supply chain.

Does Ace Mart offer any opening package or volume discounts?
Because our pricing is already highly competitive, we don't generally offer any sort of discounting. However, opening packages and other large orders may qualify for discounted pricing. Please contact Customer Service for assistance, or request a quote.

How do I request a quote?
You can either fax or email your quote request to us. By fax, please send a legible copy of your quote request to us at 210-323-4683 Attn: Web Store Quote Request. By email, please send your quote request in plain text (no attachments please) to custserv@acemart.com with a subject line of Attn: Quote Request. Most quotes will take several days to process, so please plan accordingly.

Will Ace Mart match someone else's price?
We do not offer any price matching programs at this time.

Will Ace Mart discount or donate an item for our non-profit organization?
In order to maintain our highly competitive pricing, we are unable to offer donations or reduced prices for our non-profit customers.

Why has the price of an item gone up since the last time I viewed it?
Prices on our site are updated when we experience a price increase from the manufacturer. Also, our sale prices change every two months, so it may be possible that item you are viewing is no longer on sale and the price displayed is our regular selling price.

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